Shipping Policy

All orders are processed within 2–5 business days. Orders are not shipped or delivered on weekends or holidays.

Note: If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

• Domestic (US): Estimated delivery 15–30 days after dispatch. • Worldwide: Estimated delivery 30–45 days after dispatch.

Shipping charges for your order will be calculated and displayed at checkout. Delivery delays can occasionally occur.

SmartHomeUtilities ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24–48 hours.

SmartHomeUtilities is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

SmartHomeUtilities is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

Our Return & Refund Policy provides detailed information about options and procedures for returning your order. Please visit our Returns & Refund Policy page for full details.

Any questions? Feel free to send us an email to support@smarthomeutilities.com.

Office Hours: Monday to Friday (8:00am – 5:00pm) EST Please allow 24–48 hours for a response.